I decided to do this because I was finding our ticket system a bit overwhelming: pages of tickets all awaiting my attention. I had over 60 assigned tickets a week ago. Now I’m down to 39. As a small shop, and without a project manager (dedicated or otherwise), I was doing my best to prioritize tickets based on criteria like: customer impact, revenue generation, time saved, etc. Tickets that fared well in those categories tended to be large affairs, requiring a decent amount of effort. This left me with an intimidating, seemingly endless wall-of-work. Adding Date Opened to the view just made it depressing. The derby seemed like a great way to clear out the work and make the wall less intimidating.
I’m finding my open & assigned ticket screen manageable now. If your team has been working on big issues for a while, why not give them a few days to plow through some easy stuff? I awarded prizes for my derby, giving out chocolate in a few categories: oldest ticket closed, most tickets closed, most humorous commit message.
Now, if you’ll excuse me, I’ve got a bellyache.