Last week I asked a barista at Starbucks when they’re most and least busy. She quickly shared a few times with me; I thanked her and sat down. Thinking about it, the times she gave me differed radically from my own experiences. Pondering further I realized that we were using the word “busy” differently: Busy for me meant that the tables were full, and I wasn’t going to be able to come in and work, busy for her meant customers or transactions per minute.
There’s a lesson here, and one I want to learn from. It’s incredibly easy to talk past someone, and make assumptions about understanding.